Every Nesmuk product is manufactured to the highest standards of impeccable perfection and undergoes several extensive tests before it leaves our factory. Should you nevertheless wish to return or exchange a product, please contact us in advance.
You can return or exchange all Nesmuk products you have purchased in this online shop or ordered by telephone without giving reasons within 14 days of receipt of the goods.
The basic condition for taking back the goods and refunding the full purchase price is that the goods are returned complete and undamaged; products that have obviously been used and are therefore no longer saleable cannot be taken back and refunded.
Products personalised by engraving are generally excluded from revocation.
In the context of the revocation you bear the costs of the return; with supplies of wrong or defective commodity naturally we take over the costs of the return in the context of the exchange.
Please contact us in any case before returning the goods in order to ensure that the procedure is as simple as possible and that your return is correctly assigned:
Nesmuk GmbH & Co. KG
Telefon 0049 212 2357320
After receipt and examination of the products returned by you, we will carry out a corresponding exchange or refund you the invoice amount, preferably on the same way as the payment was made.